WakePix

Refund Policy | WakePix

WakePix refund policy: failed videos are refunded automatically; unused credit packs and lightly used first subscriptions are refundable within 7 days.
Sep 30, 2026

Version 1.0 · Effective September 30, 2026

1. Failed or timed-out videos

If a video fails to render, takes too long or cannot be delivered, the credits used for it are returned to your balance automatically. You do not need to contact us.

2. Credit packs

If you have not used any of the credits from a credit pack, you can request a full refund within 7 days of purchase. Once any credits from that pack have been spent on finished videos, the pack is no longer refundable. A refund removes the pack's credits from your balance.

3. Subscriptions (monthly and yearly)

  • Cancel any time in the product under Settings → Billing. Cancelling stops future renewals; your plan stays active until the end of the period you already paid for.
  • First-time subscribers: if you ask within 7 days of your first payment and you have used no more than 20% of that period's credits, we will refund that payment.
  • Renewals: if you were charged for a renewal and did not use any of that period's credits, contact us within 7 days for a refund.
  • Other charges for a period that has already started are not refundable.

4. Video quality

AI results can vary. If a video is unusable because of a technical fault on our side, contact us and we will re-issue the credits.

5. How to ask

Email support@wakepix.com from your account email with your order details. A person replies within 2 business days. Approved refunds are returned to the original payment method through our payment provider, Waffo Pancake, and can take 5–10 business days to appear.